A Saskatchewan girl continues to be on the hunt for her misplaced baggage from her Mexico trip over the vacations and desires solutions from WestJet.

Michelle Linklater works as a household mediator and is skilled in battle decision and arising with options to powerful conditions, so she doesn’t consider that WestJet is doing sufficient.

“Communication is essential, and WestJet will not be answering,” Linklater instructed Gormley on Thursday.

The search continues for Linklater; she mentioned she’s put a group of individuals collectively to journey to the Calgary airport subsequent week to hopefully get some solutions.

Linklater flew to Cancun from Saskatoon in December and was rerouted on a unique flight. She instructed Gormley that when she arrived on the Calgary airport, she was instructed none of her luggage have been being unloaded off the aircraft resulting from a scarcity of workers.

“However then we noticed all this baggage everywhere in the Calgary airport,” she mentioned, including she was in a position to assist a household reunite with their baggage by calling the telephone quantity she discovered on one of many bag tags she discovered.

After arriving in Cancun, she went by means of her complete trip with none of her baggage, which contained Christmas presents.

When she returned Dec 30, that’s when she “discovered that there have been these mysterious rooms the place individuals’s baggage was being held in” on the Cancun airport.

She instructed Gormley she gave workers her baggage tag quantity, solely to be instructed that it had been reassigned to a unique identify.

“I didn’t actually perceive what was taking place at that second, however in a while I discovered that WestJet reassigned these baggage tag numbers,” she mentioned, including that even when her bag was discovered, it will’ve been reassigned to any person else.

‘They instructed me that they solely have so many numbers of their programs that they use.”

Linklater famous she already had an energetic baggage declare, however discovered it had been closed.

The frustration didn’t cease there for Linklater.

Upon her return to Saskatoon, she went by means of 5 rooms full of baggage, however nonetheless couldn’t discover hers.

On Wednesday she went again to the Saskatoon airport to comply with up on the standing of her baggage, however was nonetheless unsuccessful — though she mentioned she was in a position to get a pair’s baggage again into their palms.

In an e-mail, a WestJet public relations spokesperson mentioned baggage tag numbers are reused, however buyer names and a singular code are assigned to their baggage tags, “so our luggage system is ready to distinguish between two visitors within the occasion of an equivalent baggage tag quantity.”

If a bag is discovered and not using a tag, the spokesperson mentioned it’s despatched the Central Baggage Companies in Calgary the place a group investigates the bags and works to find the proprietor.

The system, nonetheless, is in want of enchancment, the spokeperson added.

“Following the vacation season and substantial weather-related disruptions we’ve got recognized our duty to enhance our luggage programs and our capacity to ship baggage to visitors effectively and reliably,” the WestJet spokesperson mentioned.

“We’re presently endeavor a strategic assessment to enhance our luggage companies and are dedicated to working along with our third-party service companions to motion modifications throughout our operations to make sure we enhance on this space.”